Shipping & Returns

Orders received before 11am will generally be shipped the same day, otherwise we aim to ship all orders by the next working day so that your beard doesn't have to suffer any longer than necessary.

Domestic orders over $45 are FREE (you can thank us later) and are sent standard NZ Post (3-7 days target delivery) - you can upgrade to NZ Post Courier (next day target delivery) for an additional $2.50. 

Domestic orders under $45 can be sent for $5 (standard NZ Post 3-7 days target) or if you are in a hurry $7 (NZ Post Courier next day target).

Please note - we are finding most inter-island orders are taking around 7 days to arrive - this is unfortunately out of our hands. If your order is urgent we suggest you upgrade to the Next Day Courier service which is tracked.

Australian orders over $50 are also FREE! They are sent International Air (3-12 days target delivery). Currently we do not ship orders under $50 to Australia.

Orders to Europe over $80 are FREE and are sent International Air (3-12 days). Again, currently we do not ship orders under $50 to Europe.

We will ship internationally to other countries - please email us with your delivery address and we will send you a personalised quote for postage. Why? It is more cost effective to do this on a per order basis, so it could end up saving you money!

Please note that for international orders all import duties and/or taxes in the destination country are the purchasers liability and should be checked prior to ordering.

In the unlikely event there is a delay we will contact you via email.

Should you have a query about your order, or you pressed the wrong button by mistake, email us at hello@southernalpsbeardco.nz

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of sending your package back to us, however, in many cases you will receive a refund more quickly. 

If you need to return an item, please email us at hello@southernalpsbeardco.nz with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We are trying to be a plastic and waste-free company and as such we ship our smaller orders in plastic-free, recyclable packaging. This protects your important beard products just as well as bubble wrap but doesn't cost the earth. We believe that our resources should be around for future bearded generations.