Shipping & Returns

Orders will generally be shipped by the next working day so that your beard doesn't have to suffer any longer than necessary.

Domestic orders over $45 are FREE (you can thank us later) and are sent standard tracked NZ Post (3-7 days target delivery) - you can upgrade to NZ Post Courier (next day target delivery) for an additional $2.50. 

Domestic orders under $45 can be sent for $5 (standard NZ Post 3-7 days target) or if you are in a hurry, add $7 (NZ Post Courier next day target).

**UPDATE 30/4/2020** Due to current volumes of mail in NZ we are unable to offer shipping overseas at this point - transit times are over a month and we are seeing some items returned from Customs for no reason. We hope to offer shipping overseas again soon!

In the unlikely event there is a delay we will contact you via email.

Should you have a query about your order, or you pressed the wrong button by mistake, email us at hello@southernalpsbeardco.nz

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of sending your package back to us, however, in many cases you will receive a refund more quickly. 

If you need to return an item, please email us at hello@southernalpsbeardco.nz with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We are trying to be a plastic and waste-free company and as such we ship our smaller orders in plastic-free, recyclable packaging. This protects your important beard products just as well as bubble wrap but doesn't cost the earth. We believe that our resources should be around for future bearded generations.