FAQs


What do your products do?

Our products are here to help soften your beard hair and reduce skin irritation, thereby reducing itch. The natural oils nourish the skin and moisturise dry problem skin, calm and even work to reduce oiliness in combination skins. Beard balms also add a degree of light control with beeswax providing some extra taming power. And they smell pretty good too. You're not going to walk around like an air fragrancer all day, just have a subtle but awesome man scent.

Don't just take our word for it, read our reviews on our Facebook page.

Natural?

All our products contain natural, organic ingredients. As the products are natural they are best stored carefully in a cool, dry place out of direct sunlight. The exception to this is the Nude Coconut Beard Oil which requires to be kept above around 12ºC otherwise it will start to solidify. This does not effect it's performance - to liquify simply hold the bottle under warm running water, or better still, keep it in the shower!

We make all our products by hand here in the Southern Alps New Zealand and never test on animals. 

How can I pay?

You can use your credit/debit card or PayPal to handle transactions. If you have any difficulties, just email hello@southernalpsbeardco.nz and we can help work something out.

How long before I receive my products?

Once we receive your payment orders received before 11am will generally be shipped the same day, otherwise we aim to ship the next working day. Domestic post has the option for standard NZ post (3-7 days) or overnight Courier Post. International order should arrive within 10-15 days. See our Shipping and Returns page for details.

Do you deliver outside New Zealand?

Yes! If you live in Australia, Europe or North America just select that at checkout. We will ship to other countries - please email us with your delivery address and we will send you a personalised quote for postage. Why? It is more cost effective to do this on a per order basis, so it could end up saving you money!

Whilst we do ship internationally, it is up to the purchaser to pay any import duties and/or taxes. Unfortunately we cannot be responsible for goods held at customs.

Can I gift your products?

Yes - we encourage you to do so! Receipts will be handled electronically, so there is no paper trail to send with the order.

Do you offer returns?

Yes - please see our Shipping and Returns page for details.